FAQ SHEET

To help things run smoothly for you this year...

1. WHEN DOES THE FARM OPEN for 2022?

The exact date varies from year to year and for 2022 it will again be by booking only.  When will the Calendar open up? Check this website early November to discover when you will be able to click on the 'Book' button and select your appointment time.  To ensure fairness, we are strict with this.  All bookings go within days.

2.  WHAT IF IT IS RAINING?

It is important to keep your appointment despite the rain because we expect you will have difficulty rescheduling.

3.  WHAT IF I WANT TO CANCEL/CHANGE MY BOOKING?

Importantly, if you want to change your booking, first re-schedule by booking a new timeslot.  To cancel a timeslot, email us which timeslot is to be cancelled and the name the booking is under at info@sydneychristmastreefarm.com.au and we will manually cancel the slot for you.

4.  HOW TO GET YOUR TREE HOME...

Ask yourself: will your Christmas tree need to go on the roof of your car, or will it go in the boot?  The tighter the tree is bunched, the less dehydration during the journey home.  For an additional fee we will bag your tree in a tight net to make it more compact.

Bring a plastic bag to cover the cut end of the tree trunk because it will ooze sap a little bit (hand sanitizer seems to work well to remove it off your fingers).

Or, why not bring your own protective sheet (a doona cover is really easy, or an old bed sheet, a plastic painting sheet, a tarp)?  Think also whether you will you need ocky straps or rope?

5.  ONCE HOME...

  • Immediately, place your tree into a bucket of water.  Perhaps, even cut off 1 cm with a pruning saw just before erecting your tree, making sure to get the cut square.

  • If you have a tree stand with clamps (like the Cinco stand), start first with the tree lying down outdoors (still with the netting on if you chose this option) and 'plug' the stand's nails into the cut end of the tree trunk.  Next, tighten the screws lightly before you swing the tree plus its stand vertical.  Take the tree inside the house to where you want it and fine tune the tightening of the screws to ensure you have a vertical tree and then remove the netting.  Finally, fill the reservoir with water.

  • Ensure your Christmas tree is installed in a location protected from direct sunlight, drafts and drying air-conditioning.

  • IMPORTANT: Check the water in the tree stand or bucket every day for the first few days so you can judge the frequency replenishment is required thereafter.  Trees can drink more than a litre in the first day!

  • Keep the water topped up because the mass of the water is itself providing ballast to keep your tree more stable.

  • Take care if you have sand or soil in the bucket, because the bottom can dry out yet the top still looks moist, and your tree will die more quickly.  Cinco stands are designed such that the reservoir needs nothing more than water to weight the tree down.

  • There are some commercial additives available to add to the water.  But in our naturally cool house we personally get good results with plain water.

 

6.  WHAT METHODS OF PAYMENT ARE ACCEPTABLE?

Card or cash, we do not mind.  We use Square 'Tap n Go' and in recent times 99% of cards are accepted.

 

7.  DO WE SELL OTHER TIMES OF THE YEAR?

Outside our season opening on 3rd December, we only supply for Christmas in July, religious periods, for businesses or pre-schools, etc.  Ring Ron at Sydney Christmas Tree Farm on 9450 2027 and he will happily organise a time to suit (best time to ring is 8am or 8pm).

 

8.  DO WE DELIVER?

Deliveries may be possible within a very limited distance at additional cost (weekdays only).

 

9.  SHOULD YOU BRING YOUR OWN SAW?  NO

No.  We are only insured for staff to carry and use saws.

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02 9450 2027

info@sydneychristmastreefarm.com.au

ABN - 55136541496